About Egypt Tours Gate

A booking is confirmed and these Terms shall apply when ETG, or an authorized agent acting on ETG’ behalf, have received the applicable deposit from the Client and the Client has received written confirmation from ETG of such booking. The Client confirming the booking must be no less than 18 years of age and agrees to provide full, complete and accurate information as requested by ETG to confirm such booking.

Any Client confirming a booking on any Products with more than one Client named and booked on such booking represents and warrants to ETG that:

i) they have all requisite consents and authority to make such booking on behalf of all other Clients named on the booking, and have communicated all necessary information to the other Clients in order for them to give free and fully informed authorization to do so.

ii) the information that they are providing regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with ETG for the purposes of completing the booking.

iii) they will inform all other named Clients on the relevant booking of the applicability of these Terms to the booking and the Clients’ relationship with ETG.

At any time before a booking is confirmed, ETG reserves the right to increase or decrease brochure prices of any Products. ETG or their agents reserve the right to decline any booking, in their sole discretion.

2. MEDICAL CONDITIONS

All Clients should consult their physician regarding their fitness for travel. ETG encourages all Clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the Client’s travel with ETG.

ETG does not provide medical advice. Clients must notify ETG in writing prior to the due date of their final payment for their booking of any medical conditions, pregnancy, disability or any other mental and or physical condition which may impact the Client’s fitness to travel, and/or any continuing medical condition. Full disclosure of such information is a condition of traveling on any Product or in any capacity with ETG.

Certain Products may not be suitable for all people due to restrictions posed by limitations in mobility, physical or cognitive disability, pregnancy or various other physical or mental conditions. It is the Client’s responsibility to assess the risks and requirements of each Product in light of such Client’s limitations, physical and mental fitness and condition, and any medical requirements or issues of such Client.

ETG may refuse to carry pregnant women over 24 weeks or Clients with certain conditions, if suitable accommodation or alternate Products or services cannot be arranged. Certain Tours, as offered by ETG, by its nature involves visiting remote or less developed regions, where medical facilities may not meet the standards of those found in a Client’s home country.

ETG will endeavour to accommodate the special requests of Clients, such as dietary and accommodation requests, but such requests do not form part of these Terms or the contract between Client and ETG and ETG is not liable for any failure to accommodate or fulfill such requests.

Travel with ETG may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and ETG makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.

3. SPECIAL REQUIREMENTS

Any special requirements must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way.

All food allergies and dietary restrictions must be disclosed to the Tour Operator at the time of booking but the Tour Operator cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and the Tour Operator and the Tour Operator is not liable for any failure to accommodate or fulfill such requests.

4. AGE REQUIREMENTS

Clients aged 18 at date of travel are deemed to be adults. Anyone under the age of 18 on the date of travel is considered to be a minor. Minors must always be accompanied by an adult. One adult may accompany up to two minors. Unless otherwise indicated in the Tour description or by the Tour Operator, the minimum age for minors travelling on any Tour vary based on the tour style.

All bookings with a minor are subject to review and approval by ETG. If the consent of a parent, guardian or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents, documentation and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. The Tour Operator will not be responsible for any fees, damages, or losses incurred as a result of any failure to secure necessary consents, permits, and approvals.

ETG reserves the right to restrict the number of Minor Clients on any given Product where it deems necessary. If the adult accompanying a Minor Client is not the Minor Client’s custodial parent or legal guardian, then a "Parental Consent Guardianship Form" must be signed (along with other documents provided as requested by ETG) by the Minor Client’s parent or legal guardian and must be received by ETG along with or prior to the final payment made in respect of the Minor Client’s booking.

Each adult on a booking with a minor or minor(s) is jointly and severally responsible for the behavior, wellbeing, supervision and monitoring of such minor(s), and jointly and severally accepts these Terms for and on behalf of any minor(s) on their booking, including all assumptions of risk and limitations of liability. The Tour Operator does not provide care services for minors and expressly disclaims any responsibility for chaperoning or controlling any minor(s).

5. FOREIGN CURRENCY

ETG Products are available for purchase using several global currencies including, but not limited to (Euro (EUR€) or United States Dollar (USD$)). The currency applied to the Client’s booking will be determined by ETG, in consideration of the booking location of the Client. The Client will be advised of the applicable currency prior to making any payment to ETG.

ETG may provide a feature through which Client (s) may view Payment for various Listings in foreign currencies. You understand and agree that these views of Payment are for informational purposes only and are not the official Payment for the Listings. If you (as a Traveler) request a booking, you will be charged with the amount of Payment in United States Dollar (USD$), if your booking is confirmed. The currency in which you will be charged may be determined by ETG based on the payment method you select. If the currency in which you will be charged is different from the currency chosen by ETG to receive payment, ETG will be responsible for the required currency conversion processing, including the costs thereof, which will be calculated based on the most current applicable foreign exchange rate that ETG has uploaded to the Site as of the date and time that your booking is confirmed (the "Applicable Exchange Rate"). You acknowledge that the Applicable Exchange Rate used for currency conversion processing may not be identical to the applicable market rate in effect at the specific time such processing occurs because: (i) although ETG would update the Applicable Exchange Rate on a regular basis, it would not update such rate on a real-time basis; and (ii) the Applicable Exchange Rate may include an incremental cost or margin that is not included in the applicable market rate. For the avoidance of doubt, ETG would retain any profits (and will bear any losses) that result from such currency conversion processing due to changes in the applicable foreign exchange rate.

6. PRICES, SURCHARGES AND TAXES

The published price of the Tour and any products or services offered by ETG is subject to change at any time, before or after booking confirmation, up to 30 days before departure. Tours are priced and advertised exclusive of applicable sales taxes. After a confirmation invoice has been issued by ETG, ETG reserves the right to impose surcharges on any products or services booked for reasons arising from increases in transportation costs, fuel costs, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airport charges, local operator costs, currency and exchange fluctuations, increases in taxes, or government action which impacts the price of the applicable products or services provided.

Where the increase of the original price of the applicable products or services (excluding add-ons, insurance and taxes), you may choose to either:

(a) cancel the applicable booking without incurring any penalty; or
(b) accept the change of price.

You must notify ETG of your choice within 14 days of receipt of notice of the increase or you will be deemed to have accepted the price change and will be liable for payment of the increase.

From time-to-time ETG may offer reduced pricing on certain products or services. Reduced pricing applies only to new bookings. Bookings where payment of at least a deposit has been received by ETG are not entitled to reduced pricing.

7. VALIDITY

The prices of Products advertised in ETG’ brochures and on the ETG website are based on costs in effect at time of printing the brochure or posting to the website. ETG reserves the right to alter prices of any Product at any time prior to receipt of payment in full for such Product. All dates, itineraries and prices are indicative only and the price quoted at the time of Booking shall be the applicable price, subject to the surcharges that may be levied in accordance these Terms.

Changes, revisions, or other amendments may be made to the particulars contained in any ETG brochure or on the ETG website before a contract is concluded, and such changes, revisions or amendments shall be incorporated herein as of the date of such amendment.

You acknowledge that you are responsible for keeping up to date on the specific details of your Tour and any other products or services, including, but not limited to checking ETG’s website at least 72 hours prior to departure as minor changes may have been made after the time of booking.

8. DEPOSITS

At the time of booking, you are required to pay at least deposit of 25% of the tour price, as applicable, per person per Tour is due to ETG.

Certain products of services the Tour Operator, may require you to provide a higher deposit of make full payment at the time of booking. The Tour Operator will advise you of any such requirements prior to confirmation of the applicable booking.

ETG will collect the deposit and/or the total cost at the time of booking confirmation. The Balance of Payment (defined as the Total Cost minus the deposit) will be payable directly based on the Payment Terms as stated by ETG on the booking page.

The deposit displayed on the booking reference page is generally based on ETG Terms as outlined on the booking reference page. Where applicable, Taxes may be charged in addition to the Tour Cost.

If you cancel your booking, and that cancellation is not a result of nonpayment or any other breach of these Terms, the deposit amount will be held as a “Lifetime Deposit” with ETG, subject to these Terms. Lifetime Deposits have no expiry and may be applied towards payment of a deposit on any other Tour offered by ETG. The Lifetime Deposit is transferable and may be transferred by you to another individual of your choosing by providing notice to the Tour Operator in writing.

For the avoidance of doubt, only the deposit amount will form part of the Lifetime Deposit. The Lifetime Deposit has no cash value. Only one Lifetime Deposit may be applied per person per product booked. A Lifetime Deposit must be applied to a new Tour booking that is of equal or greater value to the cancelled Tour for which the Lifetime Deposit was originally received. A Lifetime Deposit may not be applied to the same or similar dates of travel.

9. BOOKING REQUIRED DETAILS

In order for us to confirm your booking and/or your travel arrangements, you must provide the information requested by ETG along with Deposit and/or final payment.

Necessary details vary by trip; they include but are not limited to full name as per passport, date of birth, nationality, passport number, passport issue and expiry date and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements.

If you fail to provide all required information prior to the date on which deposit is due, an administrative fee will be charged for any costs incurred by ETG as a result of your failure to provide the required information. If you fail to supply information required by ETG for air tickets, permits, or other inclusions, you will also be liable for any costs, fees or losses including failure to obtain or provide that inclusion. In the event that you fail to supply information required by ETG, ETG also reserves the right to treat your booking (or the relevant component of your booking) as cancelled and levy any cancellation fees deemed reasonable by ETG, in its sole discretion. The information required by ETG will vary by Tour and will be communicated to you or to ETG’s authorized agent during the booking process. ETG will not be held responsible for any fees you incur as a result of errors, omissions, inaccuracies, late, misplaced or otherwise incomplete information you have provided.

10. AIRFARE

Tour prices do not include international or other airfare unless expressly mentioned in the Tour’s descriptions. The Tour Operator will quote the best price available for the travel dates requested at the time the quote is prepared. Quotes provide an estimate only and are not a firm price commitment by the Tour Operator or the applicable air carrier(s).

ETG acts only as a sales agent for the applicable air carrier and the air carrier terms and conditions apply to the purchase and use of the air travel ticket. Please consult the air carrier’s applicable terms and conditions and conditions of carriage for complete information including applicable cancellation terms. ETG is not responsible for changes in air itineraries or flight times and does not provide advice or alerts regarding air travel tickets, flight status or delays.

(a) Quotes: All quotes are in Amrican dollars, unless otherwise stated. ETG will quote the best price available at the time of quoting for the travel dates requested. Quotes provide an indicative price only, and represent no price commitment by ETG.

(b) Options: The Client may hold an option on a flight with ETG. This option guarantees the seat at the quoted price for the same business day. After close of business that day (4pm GMT, Saturday to Thursday) if the option is not confirmed, the option is deemed to have expired and is no longer valid.

(c) Price changes: Until tickets are issued, ETG reserves the right to change prices in the event of any price increase for any reason including, but not limited to, airfares wrongfully quoted due to system error, the price of fuel and/or currency fluctuations or government taxes or levies, or any other cause whatsoever.

(d) Deposit: Deposit must be received by ETG before the option period described in (b), above, expires to guarantee the reservation at quoted price and secure applicable tickets. By making deposit payment, the Client agrees that they accept the air travel arrangements as requested at the total price quoted. Cancellation fees will apply if the Client subsequently decides to cancel after any ticket has been issued.

(e) Changes & cancellations: Unless otherwise stated, airline tickets are 100% non-changeable & non-refundable once tickets have been issued. Changes made prior to ticket issuance may be applied at ETG’ sole discretion, and will also be subject to administrative fees, as applicable, to be payable by the Client.

(f) Flight reconfirmation: Client is responsible for confirming flight times, numbers, and details at all times to ensure a timely departure. ETG is not responsible for any change to airline schedules or flight numbers after tickets have been issued. Clients may contact appropriate airline or airport information sources in order to obtain relevant up to date flight information.

(g) Airline tickets: Once issued, all airline tickets are non-transferable and valid only for the dates and routings shown. If an airline ticket is lost, the client is responsible for the full cost of a new ticket and any changes that may occur in replacement.

(h) Airline, airport or weather delays: ETG is not responsible for any additional expenses or loss that may arise from airline, airport or weather delays. ETG will not reimburse for any additional expenses incurred by the Client as a result of such events or delays. ETG will not refund any unused portion of air tickets purchased in the event of such delays or due to any reasons beyond its direct control.

11. ACCEPTANCE OF BOOKING & FINAL PAYMENT

The confirmation sent by ETG will contain details of final payment required for any booking. Payment of the balance of the price for any products or services booked (excluding custom-tailored products or services) is due upon the departure date of the first product or service included in the applicable booking. A contract will exist between us from the date we issue the confirmation invoice. Please refer to your booking confirmation invoice for details regarding final payments. If full payment is not received by the applicable due date, ETG, at its sole discretion, change the rate payable for the booking, or treat the booking as cancelled and retain the deposit paid on booking as a cancellation fee. If, for any product or service booked, payment terms differ from those outlined in this section, the applicable terms will be communicated to you prior to booking and will also be detailed on the applicable invoice.

ETG is not responsible for any charges levied by third parties or financial institutions and payable by you as a result of credit card or other payment transactions and will not refund or return any fees charged by third parties or financial institutions in connection with payments made by you to ETG.

12. CANCELLATION BY THE CLIENT

Any cancellation of a booking and/or a Product by a Client must be delivered to ETG in writing and be acknowledged by ETG in writing. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by ETG, and are expressed hereinafter as a percentage of the total price paid for the cancelled Tour, product or service.

Cancellation of a Tour Packages:

(a) Cancellation received 120 - 90 days or more before departure of first product or service in relevant booking: 25% cancellation fee of the total price will be applied in accordance with these Terms, an amount equal to 75% of the remainder of the payments made to ETG in respect of the cancelled Tour will be refunded
(b) Cancellation received 89 - 60 days before departure of first product or service in relevant booking: 50% cancellation fee of the total price will be applied in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to ETG in respect of the cancelled Tour will be refunded.
(c) Cancellation received 59 - 30 days before departure of first product or service in relevant booking: 75% cancellation fee of the total price will be applied in accordance with these Terms, an amount equal to 25% of the remainder of the payments made to ETG in respect of the cancelled Tour will be refunded.
(d) Cancellation received 29 - 10 days before departure of first product or service in relevant booking: 90% cancellation fee of the total price will be applied in accordance with these Terms, an amount equal to 10% of the remainder of the payments made to ETG in respect of the cancelled Tour will be refunded.
(e) Cancellation received 09 - 01 days before departure of first product or service in relevant booking: 100% cancellation fee of the total price will be applied in accordance with these Terms, and no further refund will be payable.

Cancellation of Transfers, Day Trips, Shore Excursions and optional activities booked directly with ETG:

(a) Cancellation 31 days or more before departure: you will receive a full refund.
(b) Cancellation received 30 - 15 days before departure: 25% cancellation fee of the total price will be applied in accordance with these Terms.
(c) Cancellation received 14 - 07 days before departure: 50% cancellation fee of the total price will be applied in accordance with these Terms.
(d) Cancellation received 06 - 01 days before departure: No refund will be payable.

For certain products of services ETG, alternative cancellation terms may apply. ETG will advise you of any such requirements prior to confirmation of the applicable booking.

13. CANCELLATION BY ETG

ETG guarantees that all scheduled Tour departures booked and secured with at least one booking secured by a valid deposit has been made on that departure will depart as indicated on the applicable confirmation, subject to reasonably itinerary changes as described in these Terms or good faith health and safety concerns. This guarantee is not applicable in the case of Force Majeure.

ETG will not cancel a booking on any Tour Product once confirmed, in accordance with these Terms, except for reasons of ‘Force Majeure’, which shall be defined as unusual or unforeseen circumstances outside of the reasonable control of ETG . When a tour is cancelled by ETG before the agreed date of departure for reasons not arising from the fault or negligence of or within the reasonable control of the Client, the Client shall have the choice of:

(a) accepting from ETG a substitute tour Product of equivalent or superior value, where such substitute is reasonably available; or
(b) accepting from ETG a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from ETG the difference in price between the price of the tour originally purchased and that of the substitute tour; or
(c) accept from ETG a full refund of all monies paid for the cancelled tour Product(s), or you can transfer amounts paid to an alternate departure date.

ETG is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the cancelled booking including visas, vaccinations, non-refundable flights or rail, non refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. ETG reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where a significant element of a Tour as described cannot be provided after departure, ETG will make suitable alternative arrangements where possible. If it is not possible to provide a suitable alternative or if the Client reasonably reject any suitable alternatives, ETG may provide you with a refund for unused products or services as determined in its discretion.

14. TRAVEL DOCUMENTS

It is the Client responsibility to obtain information and to have in your possession all the required documentation and identification required for entry, departure and travel to each country or region. This includes a valid passport and all travel documents required by the relevant governmental authorities including all visas, permits and certificates (including but not limited to vaccination or medical certificates) and insurance policies. You must have a passport that is valid 6 months after the last date of travel with ETG as set out on your itinerary. You accept full responsibility for obtaining all such documents, visas and permits prior to the start of the Tour, and you are solely responsible for the full amount of costs incurred as a result of missing or defective documentation. You agree that you are responsible for the full amount of any loss or expense incurred by ETG that is a direct result of your failure to secure or be in possession of proper travel documentation for themselves and also for all children travelling with such Client. ETG does not provide advice on travel documents and makes no representations or warrantees as to the accuracy or completeness of any information provided on visas, vaccinations, climate, clothing, baggage, or special equipment and you agree that ETG is not responsible for any errors or omissions in this information.

Vaccinations: Clients should consult their National Health Service for information in respect of any recommended vaccinations required. It is the Client’s responsibility to check with their doctor to make sure that they have any recommended vaccinations or medication (and its suitability) required for their particular destinations.

Documents: Please note that all travel documents for Products such as vouchers, itineraries and invoices will be sent electronically, via email to the e-mail address provided on booking. ETG reserves the right to impose an administration fee on those Clients who wish to receive their travel documents by other means.

Trip Details: The Client acknowledges that due to the changing nature of travel, they are responsible for keeping up to date on the details of their travel, including, but not limited to checking their e-mail at least 72 hours prior to departure to ensure the Client has the most current Trip Details as minor changes may have been made since the tour documents were originally provided by ETG.

Any information or advice given by ETG regarding visas, vaccinations, climate, clothing, baggage, special equipment, etc. is purely advisory, provided as a courtesy to the Client, and ETG is not responsible for any errors or omissions in the information provided, or in the information provided to Clients by third parties such as government or travel authorities.

15. FLEXIBILITY

You appreciate and acknowledge that the nature of travelling requires flexibility and acknowledges that ETG will permit reasonable alterations to products, services or itineraries. but it is understood that the the route, schedules, accommodations, activities, amenities and mode of transportation are subject to change without notice due to unforeseeable circumstances or events outside the control of ETG (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties).

16. UNUSED SERVICES

Neither ETG nor its authorized agents shall offer, pay or issue any reimbursements, discounts or refunds for missed or unused services which were missed or unused by the Client due to no fault of ETG, its agents, or representatives, which shall include any termination of the Client’s participation in the tour Product due to the Client’s own fault, negligence or breach of these Terms.

17. CHANGES

Changes made by ETG: While ETG will endeavor to operate all Products as advertised, reasonable changes in the itinerary of any Product may be made where deemed necessary or advisable for operational reasons by ETG, in its’ sole discretion. If ETG makes a Material Change (defined as a change affecting at least one in three full tour days of the itinerary, or which materially affects the character of the Product in its entirety) to any Product, ETG will inform the Client(s) booked on such Product of any Material Change as soon as reasonably possible, provided that there is sufficient time before departure to properly notify all affected Clients. If a Material Change is made more than 14 days prior to departure, the affected Client may elect to:

a) accept the Material Change and proceed with the amended Cruise Product;
b) book another Product of equivalent or greater value, if available (Client shall be responsible for paying any difference in price between the amended Product and the Product booked in its place);
c) book another Product of a lower value, if available, with a refund payable to the Client of the difference in price; or
d) cancel and receive a full refund of all monies paid in respect of the land-only portion of the applicable Product (and for clarity, this shall not extend to additional Products booked by the same Client which are not subject to any Material Change).

The affected Client must notify ETG of their decision in writing or via their travel agent within 7 days of receiving the notification of alteration, or they shall have been deemed to accept the Material Change and deemed to have agreed to the amended Product itinerary.

If any Material Change arises from reasons of Force Majeure, as hereinafter defined, the Client shall be entitled to recover only the costs of the Product recoverable by ETG.

Once a Product tour has departed, changes to such Product’s itinerary may be necessary or advisable as a result of unforeseen circumstances or other reasons related to effective Product operation, health, safety, Client enjoyment, or Client comfort. ETG will make suitable alternative arrangements, at no extra cost to the Client, for the continuation of the Product tour and will, where appropriate, compensate the Client for the difference between the services to be supplied under the contract and those supplied. If ETG is unable to make arrangements as described above for reasons other than the refusal of the Client to accept such arrangements, ETG will, where appropriate, provide the Client with equivalent transport back to the Client’s place of departure or to another place to which the Client and ETG have mutually agreed. Any such changes are at the discretion of the ETG Tour Leader and any indirect costs incurred as a result will be the responsibility of the Client. The Client acknowledges that they must have reasonable financial resources to cover incidental expenses on every Product on which they travel, whether or not they arise from a change in the itinerary or from the travel itself, and that ETG shall not be liable for any Client’s failure to prepare adequately for their travel and unforeseen circumstances which may arise during such travel.

ETG will not be liable for any indirect and or consequential losses associated with any changes to a Product’s itinerary.

Changes made by the Client: Client may contact ETG directly by telephone, or their booking agent, to correct any errors in Client’s personal information recorded on their booking. Client is responsible for ensuring that information provided to ETG in making their booking is accurate, up-to-date, and correct. A transfer from one Product tour to another may only be made 2 days or more prior to departure of the applicable Product, (and more than 7 days prior to departure for Tour Packages) and such transfer must be approved by ETG. If such a request is accepted by ETG, ETG reserves the right to charge up to the deposit amount of the first booked tour. Any request to transfer received less than 1 day, (3 days for Tour Packages) before departure will not be accepted. In this case the Client must cancel the Product booking in accordance with the cancellation terms herein and create a new booking for any other Products. The Client may only transfer a booking to a departure date in the same calendar year and may not transfer a booking to future calendar years. Any changes to the travelling Client’s name on any Product booking are subject to ETG’ approval and applicable Administrative Fees may apply, which will be payable by the Client.

Where the Client is prevented through reasons completed beyond such Client’s control from proceeding with a Product tour as booked the Client may, if possible, transfer his/her Product booking to a person who satisfies all the conditions applicable to the Product tour, provided that the Client gives notice to ETG of Client’s intention to transfer no less than 7 days before the date when departure is due to take place. Where such a transfer is made, the transferring Client and the transferee Client shall be jointly and severally liable to ETG for payment of the price of the Product (or, if part of the price has been paid, for payment of the balance) and for any additional costs arising from such transfer.

Other Changes: Any changes to a file will depend on availability and will be on a request basis and subject to ETG’ approval. Any extra costs incurred for making the change will be charged to the Client along with an Administrative Fee. No changes are permitted to any booking within 10 days of departure of the first Product to depart under the applicable booking.

18. ACCEPTANCE OF RISK

THE CLIENT ACKNOWLEDGES THAT THE NATURE OF PRODUCT TOURS MAY INVOLVE A SIGNIFICANT AMOUNT OF RISK TO CLIENTS’ HEALTH AND/OR SAFETY. TO THE FULL EXTENT PERMISSIBLE BY LAW THE CLIENT HEREBY ASSUMES ALL SUCH RISK AND DOES HEREBY RELEASE ETG FROM ALL CLAIMS AND CAUSES OF ACTION ARISING FROM ANY DAMAGES OR INJURIES OR DEATH RESULTING FROM THESE RISKS INHERENT IN TRAVEL, VISITING FOREIGN DESTINATIONS, AND PARTICIPATING IN ADVENTUROUS ACTIVITIES SUCH AS THOSE INCLUDED IN PRODUCT ITINERARIES.

You acknowledge that the degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates, and that there may be a significant degree of personal risk involved in participating, particularly participating in physical activities, travel to remote locations, carriage by watercraft, participation in “extreme sports” or other high-risk activities, or travel to areas with developing infrastructure. Standards of hygiene, accommodation and transport in certain areas where Tours take place are often lower than the standards you may reasonably expect in your home country or region. You agree that ETG is not responsible for providing information or guidance with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where a Tour, product or service is operated. You acknowledge you have considered the potential risks, dangers and challenges and your own personal capabilities and needs, and you expressly assume the risks associated with travel under such conditions.

You must at all times strictly comply with all applicable laws and regulations of all countries and regions. Should you fail to comply with the above or commit any illegal act when on Tour or, if in the opinion of ETG (acting reasonably), your behavior is causing or is likely to cause danger, distress or material annoyance to others, ETG may terminate your travel arrangements on any product or service immediately at your expense and without any liability on ETG’s part. You will not be entitled to any refund for unused or missed services or costs incurred as a result of termination of your travel arrangements, including, without limitation, return travel, accommodations, meals, and incidentals.

You are responsible for any costs (including repair, replacement and cleaning fees) incurred by ETG or ETG’s suppliers for property damage, destruction or theft caused by you while on a Tour. You agree to immediately report any pre-existing damage to a representative of ETG and staff of the accommodation, transportation service, or facility as soon as possible upon discovery.

You agree to take all prudent measures in relation to your own safety while on Tour including, but not limited to, the proper use of safety devices (including seat-belts, harnesses, flotation devices and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Neither ETG nor its Third Party Suppliers (as defined herein) are liable for loss or damages caused by your failure to comply with safety instructions or warnings.

You agree to bring any complaints to ETG as soon as possible in order to provide ETG with the opportunity to properly address such complaint. You agree to inform your tour leader, another representative of ETG or ETG’s customer service department directly. ETG assumes no liability for complaints that are not properly brought to the attention of ETG and cannot resolve or attempt to resolve complaints until proper notice is provided. Any complaint made after the completion of a Tour must be received in writing by ETG within 30 days of the last day of travel of the booking in question.

19. AUTHORITY ON TOUR & CLIENT RESPONSIBILITY

At all times the decision of ETG’ Tour Leader or other designated representative will be final on all matters regarding safety and well being of Clients and operational requirements of the Product tour. By travelling with ETG, the Client agrees to abide by the authority of the Tour Leader or designated representative. The Client must at all times strictly comply with all applicable laws and regulations of Egypt and regions visited on the applicable Product tour. If the Client is affected by any condition, medical or otherwise, that might affect Client’s ability to travel or participate in travel activities, Client’s enjoyment of the Product tour being booked, the ability to travel or enjoyment of any other Clients on the Product tour, or the treatment to be administered to the Client in any emergency situation, the Client must advise ETG at the time of booking with any other documents reasonably requested by ETG to ensure the health and safety of all Clients who travel with ETG.

Should the Client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Tour Leader (in his/her and/or ETG’ sole discretion), the Client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, ETG may terminate that Client’s travel arrangements on any Product immediately without any liability on ETG’ part and the Client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.

Clients agree that they are responsible for any costs incurred by ETG, ETG’ suppliers or ETG’ partners, as a result of damage, destruction, theft, or excess cleaning fees related to Client’s accommodation, transport, or other use of facilities while on Tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or a ETG’ representative as soon as possible upon discovery by the Client.

Client agrees to take all prudent measures in relation to their own safety while on any ETG Tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to Client health and safety. ETG shall not be liable for any failure on the Client’s part to comply with this paragraph.

The Client acknowledges and agrees that ETG is not responsible for providing information or guidance to the Client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where Products are operated, and ETG strongly encourages that Clients locate or make contact with his/her local embassy or consulate in each destination prior to departure on any ETG Product.

20. GUARANTEED DEPARTURES

ETG guarantees all scheduled Product tour departures displayed on their website (www.Egypttoursgate.com) shall depart as scheduled (subject to reasonably itinerary changes as contemplated elsewhere in these Terms). A departure shall become guaranteed once at least one Client has a confirmed booking upon it (secured, at minimum, via valid payment of a Deposit). This guarantee is not applicable in Force Majeure situations, as herein defined.

21. FORCE MAJEURE

ETG will not be liable in any way for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for ETG failure to commence, perform or complete any duty owed to you if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or war like operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of ETG; or an event which ETG or the Third Party Supplier of services, even with all due care, could not foresee any and all of which, individually and collectively, constitute “Force Majeure”.

22. INSURANCE

CLIENT ACKNOWLEDGES THAT IS MANDATORY THAT ALL CLIENTS OBTAIN TRAVEL INSURANCE WITH A MINIMUM MEDICAL, EVACUATION, AND REPATRIATION COVERAGE OF US$100,000 covering all applicable dates of any travel with ETG and this insurance must cover personal injury and emergency medical expenses. On the first day of each Product tour, a ETG Tour Leader or other ETG representative will verify that all Clients have such insurance in place and coverage as per the required amounts above. It is strongly recommended and encouraged that Client’s also extend their coverage to include cancellation, curtailment, and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the Client. ETG shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a Product tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. ETG cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by ETG such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation. The Client acknowledges that the cost of the tour does not include any insurance coverage for such Client, and that the Client is required to obtain separate coverage at an additional cost to the Product tour price. When obtaining travel insurance the Client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable ETG Product.

23. DISCOUNTS AND PROMOTIONS

All discounts and any reduced pricing and/or promotional benefits are applied at ETG’ sole discretion. From time-to-time ETG may offer reduced pricing on selected Product tours. The reduced pricing applies strictly to new bookings, and bookings that have already been confirmed (which of these purposes shall mean bookings in respect of which payment of at least a deposit has been received by ETG) are not entitled to the reduced pricing.

24. CLAIMS AND COMPLAINTS

Client agrees to bring any complaints regarding a Product to ETG as soon as possible in order to provide ETG with the opportunity to address such complaint properly. Client agrees to inform the Tour Leader or other designated ETG representative at the earliest opportunity, or to the ETG local Office Manager at the nearest location to the applicable Product tour, or to ETG’ Customer Service department directly. ETG assumes no liability for complaints that are not properly brought to the attention of ETG with sufficient notice for ETG to resolve or attempt to resolve any Client complaints. Any complaint made after the completion of a Product tour must be received in writing by ETG via its Agents or directly to head office at ‘info@egypttoursgate.com’ within 30 days of the end of the tour. Client acknowledges and agrees that ETG will not accept any liability for claims received after this period.

25. OPTIONAL EXTRAS

Optional Extras (which for the purposes of this section mean any activity, transportation, meal, or any other product or service not expressly included in the Product description or itinerary, or in the price of the Product) do not form part of the tour or Product. Client agrees that any assistance given by ETG’ Tour Leaders or other ETG’ representative in arranging, selecting, or booking, any Optional Extras is purely at the request of the Client, and ETG makes no warranties regarding such information and expressly disclaims any liability whatsoever arising from any Optional Extras or participation thereon by any Client, or any information provided by any ETG representative or Tour Leader regarding any Optional Extras. Accordingly, the Client hereby releases ETG from all claims and causes of action arising from any damages, loss of enjoyment, inconvenience, or injuries related to Optional Extras.

26. LIABILITY

ETG is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any Client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the Product(s), or a force majeure event (as herein defined).

ETG is liable to the Client for any damage caused to Client by the failure to perform or the improper performance of the contract unless the failure or the improper performance is due to or arises from factors attributable to the consumer or to any third party unconnected with the provision of the services contracted for, are unforeseeable or unavoidable; nor shall ETG be liable for any failure to perform or improper performance of the contract due to unusual and unforeseeable circumstances beyond the control of ETG, the consequences of which could not have been avoided even if all due care had been exercised; or an event which ETG, even with all due care, could not foresee or forestall. If any damage arising from the non-performance or improper performance of the services involved in the Product tour, Client agrees that any compensation payable shall be limited in accordance with the applicable International Conventions that govern such services. In the case of damage other than personal injury resulting from the non-performance or improper performance of the services involved in the Product tour, the amount payable to the Client shall be limited to a maximum of the price which the Client paid for the Product, not including insurance premiums and administration charges.

THE CLIENT MUST COMMUNICATE AT THE EARLIEST OPPORTUNITY, IN WRITING, TO ETG ANY SUCH FAILURE THAT THE CLIENT ALLEGES HAS OCCURRED. In the event that any loss, death, injury or illness is caused by the negligent acts and/or omissions of ETG or of the third-party suppliers of any services.

27. SUPPLIERS

Hotels, shuttle services or other constituent elements of a Product will be arranged by ETG with suppliers local to the regions in which the Product operates, who may themselves engage the services of other local operators and/or sub-contractors. ETG will at all times endeavor to appoint reputable and competent local suppliers. The terms and conditions of the suppliers will be applicable and are expressly incorporated into these Terms, and the Client assents to those terms and conditions and the limitations and obligations contained therein. These may limit or exclude liability of the supplier. The liability of ETG will not exceed that of any supplier. All suppliers will be selected and assessed by ETG in reference to local laws and regulations in Egypt. Neither ETG nor any carrier is liable for the acts or omissions of any independent contractors.

28. SEVERABILITY

In the event that any term or condition contained herein is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from these Terms or amended accordingly only to such extent necessary to allow all remaining terms and conditions hereof to survive and continue as binding. If any provision of these Terms is found to be so broad as to be unenforceable, such provision shall be interpreted to be only so broad as is enforceable. The invalidity or unenforceability of any provision hereof shall in no way affect the validity or enforceability of any other provision.

29. CONTRACT PARTIES, SUCCESSORS AND ASSIGNS

These Terms and Conditions shall inure to the benefit of and be binding upon ETG and the Client and their respective heirs, legal personal representatives, successors and assigns, as well as anyone named in any booking made by the booking Client on whose behalf the Client is purchasing any Product.

Your booking contract is with ETG S.A.E. (herein, “ETG”), which exists under, and is pursuant to, the laws of Egypt

The Contract and these Terms and Conditions are subject to the laws of Egypt and all Clients submit to the exclusive jurisdiction of the courts located in Giza, Egypt for the resolution of any dispute under these Terms or concerning a Product.

We are obliged to maintain a high standard of service to you

30. PRIVACY POLICY

ETG’ website(s) uses tracking cookies in order to enhance user and booking experience. Your use of ETG’ website(s) indicates your assent to such use in accordance with ETG’ Privacy Policy. In addition, ETG must collect personal information from Clients in order to give effect to any booking, to deliver the Products and any collateral services, to assist in evaluating such Products. ETG takes care to safeguard all Client information and protect the privacy of all of our Clients. ETG collects, uses and discloses only that information reasonably required to enable us to provide the particular Product or service that you have requested, to maintain our customer/visitor lists and/or to respond to your inquiries or feedback and for other purposes further described in the ETG’s Privacy Policy, which can be accessed any time at https://www.egypttoursgate.com/terms-and-conditions and is expressly incorporated into these Terms. In particular, ETG may share your information, as necessary, with our third-party suppliers and operators who deliver services or component parts of Product to Clients, in order to enable them to provide such products and services. All such third parties are bound by confidentiality obligations and shall treat all information received from ETG in accordance with our Privacy Policy. By submitting any personal information to ETG, Clients indicate their acceptance of the terms of ETG’ Privacy Policy.

31. IMAGES AND MARKETING

The Client agrees that while participating in any ETG Product tour (including, without limitation, Group/Private Tours, Day Trips, and Tour Packages) images, photos or videos may be taken by other Clients and/or ETG representatives or Tour Leaders that may contain or feature the Client in part or in whole. The Client acknowledges that they consent to any such pictures being taken and agree that Client hereby grants a perpetual, royalty-free, worldwide, irrevocable license to ETG, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the Client or compensation payable to such Client.

32. REFUSAL OF SERVICE

ETG retains the right to refuse service to any Client at any time, for any lawful reason whatsoever, in its sole discretion.

33. AMENDMENTS

ETG reserves the right to update and/or alter these Terms at anytime, and shall post the amended Terms on the ETG Website (www.egypttoursgate.com). Any such amendment shall take effect 7 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on ETG’ website at https://www.egypttoursgate.com/terms-and-conditions, or will be sent to Client upon their written request to ETG. Clients shall be deemed to have accepted any amendments to these Terms on the date that is 7 days after their posting on the ETG’ website. ETG recommends that all Clients refer to the Terms prior to their travel to familiarize themselves with the most up-to-date version hereof.